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Conversation intelligence in Dynamics 365 Sales Insights: Turning everyday – BRK2027

Maximize the power of your call center, harness the business data in everyday sales interactions, and use it to power sales coaching and business strategy. In this session, learn how call intelligence capabilities in Dynamics 365 Sales Insights analyze data from customer conversations to help increase sales wins, reduce training time for new reps, and gain productivity across inside sales and field sales organizations. Hear about the current capabilities and our vision for the future of conversation intelligence to power data-driven coaching and increase wins across sales organizations.

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